Returns

We accept returns only in the following cases:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• The product is unused, unopened, and in its original packaging

To initiate a return, customers must provide clear photographic or video evidence of the issue.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Opened or used skincare products
• Products damaged due to misuse or improper storage
• Items purchased during clearance or promotional sales
• Products returned without original packaging

Exchanges

We currently do not offer direct product exchanges.

If your return request is approved, a refund will be processed, and you may place a new order separately.

Refunds

• Refunds are processed only after the returned product is inspected and approved
• Refunds will be credited to the original payment method
• Processing time: 5–7 business days after approval
• Shipping charges are non-refundable, unless the return is due to an error on our part

How to Request a Return

To request a return, please contact us with the following details:

• Order number
• Reason for return
• Clear images or videos showing the issue

Email: support@rawmensskincare.com
Phone: +91 9711 720 841
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Important Note

RAW Men’s Skincare reserves the right to refuse returns that do not meet the above conditions.