Frequently Asked Questions
Clear answers. No complexity.
product
Is RAW suitable for all skin types?
Yes. Our formulas are designed for daily use and are suitable for most skin types. If you have specific sensitivities, we recommend reviewing the ingredient list before use.
Can I use the products every day? or Are your products lab tested?
Yes. RAW is built as a simple daily routine. For best results, use consistently as directed, Yes. Every RAW formula is independently lab tested for safety and quality before release.
Are your products sulfate and paraben free?
Yes. Our formulations avoid harsh sulfates and unnecessary additives. You can find the complete ingredient list on each product page.
How long before I see results?
Consistency matters. Most users begin to notice visible improvements within 2–4 weeks of regular use.
Can I use the products together as a routine?
Yes. The RAW Kit is designed as a complete daily routine. Each product complements the other for balanced skincare.
ORDER & SHIPPING
How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and courier service.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link.
Can I modify or cancel my order?
If your order has not yet been shipped, contact us as soon as possible and we will do our best to assist.
RETURNS & SUPPORT
What is your return policy?
If your product arrives damaged or incorrect, please contact us within 48 hours of delivery and we will resolve the issue promptly.
Do you accept returns on opened products?
Due to hygiene and safety reasons, we do not accept returns on opened or used products.
How do I contact support?
You can reach us via the contact form on our website or email us at:
support@rawmensskincare.com
We typically respond within 24–48 business hours.
What if I have a reaction to a product?
Discontinue use immediately and consult a healthcare professional if needed. If you believe the issue is product-related, contact our support team with details and photos.